Return & Refund policy

All products purchased from Trendze.pk can be exchanged within 07 days of purchase only if: -

• The item(s) is faulty, damaged or defective at the time of delivery.

You must notify us within 3 days of delivery by writing to trendzeofficial@gmail.com, in case you want to raise a dispute. At Trendze, we look at each dispute on a case-by-case basis and tries to be fair to both parties.

Replacement will be sent in case a defected/faulty/damaged item is shipped domestically. You will be required to email photographic evidence of the defective item at trendzeofficial@gmail.com, within 07 days of purchase before any claims can be processed.

There are certain scenarios where it is difficult for us to support returns & exchanges. Such scenarios include but are not limited to the following:

• Exchange request is made outside the specified time frame.

• The product is damaged because of use.

• The product has tampered.

Refund Policy:

Yes we do refund in case you receive a damaged product. In the case of refund shipping and handling charges will not be refunded. The minimum period for processing refund is 04 working days.

To claim a missing item, you must record a continuous video while opening the parcel. Without a video, we will not accept the claim.